Privacy Policy

Last Updated 4th July, 2024

1. INTRODUCTION

DishPatch ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Platform"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Platform.

  

2. INFORMATION WE COLLECT

We collect information from and about users of our Platform in a variety of ways. This information includes:

  

2.1 Personal Information You Provide to Us:

  

a) Customers:

   - Email address

   - Phone number

   - Bank account number

   - Delivery addresses

b) Vendors:

  

   - Email address

   - Phone number

   - Restaurant details (name, address, cuisine type)

   - Bank account information

   - Video call verification data

c) Individual Delivery Personnel:

  

   - Email address

   - Phone number

   - Next of kin details

   - Bank account information

   - Driver's licence information

   - Photograph

d) Delivery Companies:

  

   - Company name and registration details

   - CAC company registration information

   - Coverage areas

   - Email address

   - Bank account information

   - Driver's licence of the person registering

  

2.2 Automatically Collected Information:

   - Device information (e.g., IP address, browser type, operating system)

   - Usage data (e.g., pages visited, time spent on pages, click data)

   - Location data (with your permission)

  

3. HOW WE USE YOUR INFORMATION

We use the information we collect or receive:

  

3.1 To facilitate account creation and the logon process.

  

3.2 To provide and maintain our Platform.

  

3.3 To process transactions and send transaction notifications.

  

3.4 To manage user accounts.

  

3.5 To send administrative information, such as updates, security alerts, and support messages.

  

3.6 To respond to user inquiries and offer support.

  

3.7 To request feedback and contact users about their use of our Platform.

  

3.8 To improve our Platform and user experience.

  

3.9 To enforce our terms, conditions, and policies.

  

3.10 To comply with legal obligations.

  

4. DISCLOSURE OF YOUR INFORMATION

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

  

4.1 With Vendors and Delivery Personnel: To facilitate order fulfilment and delivery.

  

4.2 With Service Providers: We may share your information with third-party vendors, service providers, contractors or agents who perform services for us or on our behalf.

  

4.3 For Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

  

4.4 With Your Consent: We may disclose your personal information for any other purpose with your consent.

  

4.5 Other: We may disclose your information to comply with legal processes, enforce our policies, or respond to claims that content posted on the Platform violates the rights of others.

  

5. SECURITY OF YOUR INFORMATION

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

  

6. OPTIONS REGARDING YOUR INFORMATION

6.1 Account Information:

  

You may review and change your account information by logging into your account settings and updating your account.

  

6.2 Communications:

You may opt out of receiving promotional communications from us by following the instructions in those communications. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

  

6.3 Cookies and Similar Technologies:

Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies.

  

7. DATA RETENTION

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law.

  

8. CHILDREN'S PRIVACY

Our Platform is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this Platform.

  

9. CHANGES TO THIS PRIVACY POLICY

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date at the top of this privacy policy.

  

10. CONTACT US

If you have questions or comments about this privacy policy, please contact us at:

info@dispatch.ng

  

11. YOUR RIGHTS

You have the right to:

  

11.1 Access the personal information we have about you

  

11.2 Correct any personal information that is inaccurate

  

11.3 Request deletion of your personal information

  

11.4 Object to our use and processing of your personal information

  

11.5 Request that we limit our use and processing of your personal information

  

11.6 Request portability of your personal information

  

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section.

  

By using our Platform, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.